Return Policy & Warranty
Customer service is a top priority at thevaporwell.com. You may return items within 14 days of received by date as indicated by your tracking information. They must be returned in the same state you received it in.It must be unopened, unused and with the factory seal still intact this goes for starter kits and items that come as sets. Upon receipt of your return, our Returns Department will inspect your merchandise. All returns are subject to case by case exceptions.you will receive a refund to the original form of payment used to make your online
Please contact us if you are having a problem with your items and we will do our best to help you.
Our returns Shipping policy
Please note that return shipping is not pre-paid, therefore, you will be responsible for the return shipping cost. In addition, return shipping is non-refundable; unless you received wrong item(s). Should you receive the wrong item(s), please return the merchandise within14 days from the shipped date to our Returns address after contacting us, in most cases a return label will be provided to you. .
Items damaged by miss-use
improper care are not covered by our policy! If you received items that you do not know how to use, please feel free to contact us for proper care instructions and more in depth information on your items. We are happy to help.
Dead on Arrival (DOA)
You must be reported to us within 72 hours of receiving the produce The Vapor Well DOA team will determing if the produce is DOA If we do so we will send you return shipping label once we receive the shipping label ship the item back to use please include factory box, parts and anything that was in the produce box. Once we receive it back our DOA team will inspect your item. All DOA returns are subject to case by case exceptions. If it is determined item is DOA we will ship out a new produce or you can receive a full refund to the original form of payment used to make your online your choice.
Order Cancellation Policy
Please submit any cancellation via cancel my order. Once the order has been shipped, we will not be able to cancel your order.
We do not guarantee that our parts and products are compatible with those of other manufacturers or suppliers.